Carpet Frequently Asked Question
Q. Do you guarantee your work.
A. The Carpet Medic offers a No Risk guarantee. In the highly unlikely situation that we can’t clean your carpet to your satisfaction we will refund your money for the area that you are not satisfied.
Q: How long will it take my carpet to dry?
A: Factors like carpet material and type, and the relative humidity in your home affect the drying time. It can take from 3 to 8 hours to be completely dry, but you can walk on it right after cleaning, if necessary.
Q: Why is the deep clean hot water extraction the method most carpet makers recommend?
A: In order to get anything truly clean, you need to use water to flush out the cleaning agents and dirt. Hot water extraction is the method that uses a flushing process to remove dirt. (Imagine washing your clothes and not rinsing them. That's what happens to carpet cleaned without the hot water extraction method.) The Carpet Medic’s Deep Cleaning system uses a pre-conditioning cleaning spray to loosen soil and a combination hot water fiber rinse and a powerful vacuum to extract and remove both the cleaning solution and the dirt.
Q: Does Carpet Protector really work?
A: Absolutely. Carpet protector is an outstanding product that Carpet & Upholstery Care professionals recommend highly. In fact, most new carpet has protector on it - applied by the carpet manufacturer. However, protector wears off because of foot traffic on the carpet, frequent vacuuming, etc.
Q: Will you move my furniture?
A. Yes, we will move a limited amount of furniture when it is practical to do so. Larger, more stationary items such as China cabinets, bookcases, entertainment centers, pianos, sofa beds, dressers and many beds will not be moved. You are welcome to move any furniture you wish prior to our arrival.
Q: Why is professional cleaning important?
A: When vacuuming no longer removes all of the soil, or you have not been able to remove spots it's time to have your carpet cleaned by a trained and qualified professional cleaner. At Carpet Medic we know the latest information on carpet construction, carpet care products, and safe, effective cleaning methods to help maintain carpet beauty. For this reason, we recommend, and most carpet manufacturers' warranties require, periodic professional cleaning.
Q: How often should my carpet be cleaned?
A: We recommend professional cleaning at least every 12 months.
Q. Are there any other reasons to clean my carpet besides getting the dirt out?
A. Yes, As you probably know, outdoor air contains pollens, fungus, bacteria, air pollution, car exhaust, and hundreds of other chemicals. When you and your family come into your home, you carry those pollens, bacteria, and chemicals in your hair and on your skin, clothing, and shoes. Not surprisingly, all those chemicals, pollens and bacteria wind up — you guessed it —in your carpet.
If you have allergies, asthma, emphysema, or other breathing problems, one major source of your problem could be the pollens, fungus, and chemicals in your carpet. So in addition to getting rid of dirt, another important reason to clean your carpet is to get rid of pollens, fungus, bacteria, chemicals and the tars and residue from tobacco smoke.
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